FAQ - Frequently Asked Questions
for your safe vacation!
Many of you are asking us different questions about the Covid situation. For that reason, we would like to share with you our answers:
In case of impossibility to come to the campsite caused by Covid-19 (if infected or closed borders), you will be refunded of all the paid amount if you cancel the booking at least 1 day before the arrival date. The cancellation must be sent in written form, through email or fax.
If you cancel your reservation due different motivations, you will be refunded only in case of written communication at least 14 days before the arrival date. If the communication is missed or late, the deposit will not be refunded.
Yes, of course. Following the anti-Covid rules, shifts could be staggered or rotated to limit the number of Guests present at the aquatic venue at the same time. Last year the limit was never reached, so the entrance was always guaranteed without shifts. Probably, this summer will be the same.
Yes, it will. Starting from the past year, the animation activities are organised following the Anti-Covid protocol. Entertainment will respect the interpersonal distance and avoid gathering people in groups.
Muscles warm up, aqua gym, aperitif game, yoga and others will be carried out avoiding gathering people in groups and keeping the one-meter interpersonal distance.
Everyday, the animation team will play games with kids on the beach, under parental supervision. There is not anymore the fenced mini club area.
The animation team will plan daily 2 versus 2 players sports tournaments.
The main rules are: wear a mask in common areas, clean the hands frequently, keep at least one-meter interpersonal distance, respect the regulation hanging on the boards, and make your children respect it as well.